About the Genpact

Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients’ businesses and shape their future. 


  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. 
  • Respond to email /phone queries related to disputed invoice 
  • Research and analyze the disputes/deductions in ERP 
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution 
  • Find opportunities and recommend solutions for process and automation improvements 
  • Daily reporting of individual portfolios to track and supervise the past dues 
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact 
  • Work as a phenomenal teammate to process any Adhoc request in a timely manner. 
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly. 
  • Call out problems to senior staff members and or management as appropriate. 

Qualifications we seek in you

Minimum Qualifications

  • Any Graduate 
  • Strong Communication Skills (verbal and written) 
  • High Energy level 

Preferred qualifications

  • Good customer handling skills

Important Links

Official Notification and ApplicationClick Here
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