Welcome to Paytm, India’s premier digital payments and financial services company! Join us in revolutionizing the way consumers and merchants experience financial transactions. We are on a mission to offer a multitude of payment solutions and empower users through innovative Paytm Payment Instruments.

About Us:

Paytm leads India’s digital finance landscape, offering diverse payment use cases, utility payments, money transfers, and cutting-edge financial services. From Paytm Wallet to Paytm UPI, Payments Bank Netbanking to FASTag and Postpaid services, we provide a seamless digital financial experience.

Merchants benefit from our acquiring devices, including Soundbox, EDC, QR, and Payment Gateway, alongside commerce services and advertising through Paytm Mini app store. Leveraging this platform, we extend credit services such as merchant loans, personal loans, and BNPL sourced from our esteemed financial partners.

About the Team:

Our team serves as the bridge between creditors and consumers. They diligently observe accounts, identify overdue payments, report collections, address client queries, and develop repayment plans to ensure financial harmony.

About the Role: Collection Team Lead

As a Collection Team Lead at Paytm, you will be instrumental in achieving collection targets for assigned branches. Your responsibilities include meeting product-specific targets, adhering to legal guidelines for collection, and ensuring compliance with the Code of Conduct.


  1. Achieve collection targets for the assigned branch.
  2. Meet product-specific collection targets.
  3. Ensure strict adherence to legal guidelines.
  4. Oversee collection agencies and in-house collectors’ compliance with legal guidelines.
  5. Monitor for fraudulent practices and prevent losses.
  6. Uphold the Code of Conduct.


  1. Over 2 years of relevant experience in Collections.
  2. Excellent Communication and Negotiation Skills.
  3. Strong Relationship and Leadership skills.
  4. Working Knowledge of Computers.
  5. Growth Mindset.
  6. Demonstrated success and achievement orientation.
  7. Willingness to experiment and continuously improve.


  • Graduate in any specialization.

Why Join Us:

  1. Collaborative, output-driven program fostering cohesiveness through technology.
  2. Increase cross-sell opportunities to improve average revenue per use.
  3. Receive 360-degree feedback from peer teams.
  4. Earn respect through support for team goals.


  • We believe in creating wealth for the right fit. Join Paytm, where you can contribute to India’s largest digital lending story and be part of a unique opportunity to democratize credit for consumers and merchants.

How to Apply?

  • CLICK HERE to Visit the official website and apply!
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