About the Opportunity

Amazon.in’s Marketplace Trust team is seeking a proactive and customer-focused candidate to join as a Process Specialist. The role involves conducting regular audits, acting as the primary interface for sellers, collecting required information, and conducting relevant audits. The successful candidate will be a problem solver, possess a high level of customer focus, and have a passion for decision-making that drives compliance. The role requires collaboration with product management and business teams to drive audits, develop scalable solutions, and contribute to operational excellence.

  • Position: Investigation Specialist
  • Company: Amazon (Marketplace Trust team)
  • Location: Bangalore, Karnataka, India

Role and Responsibilities:

  • Conduct regular investigations and audits to ensure compliance with defined processes.
  • Communicate effectively with sellers, merchants, and internal customers via email and/or telephone.
  • Drive process standardization by defining and implementing Standard Operating Procedures (SOPs).
  • Achieve/exceed weekly productivity and quality standards consistently.
  • Participate in ad hoc projects/assignments as necessary.

Basic Qualifications:

  • Bachelor’s degree.
  • 1+ years of experience in data-driven business operations processes.
  • Proficiency in English (speaking, writing, and reading).
  • Experience with Excel.

Preferred Qualifications:

  • Candidates with experience in seller/customer abuse investigations will be preferred.


  • The position is based in Bangalore, Karnataka, India.

How to Apply?

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