About the Organisation

InFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises.

Infeedo Off Campus 2023:

Company NameInfeedo
Post NameCustomer Success Intern
Salaryup to ₹25k/month*
Job LocationWork From Home

Roles and Responsibilities

  • CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
  • Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
  • Data Upload & Analysis: You’ll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
  • Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
  • Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.

Eligibility Criteria:

  • Any Graduate from any stream. (Completed/Pursuing)
  • 0-6 months of experienced.

Preferred Skill:

  • Excellent communication, presentation, analytical skills.
  • Bonus Points If you have shown initiative/drive and led projects or events previously
  • Hands-on experience with Google Sheets

How to Apply?

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