About the Organisation
InFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises.
Infeedo Off Campus 2023:
| Company Name | Infeedo |
| Post Name | Customer Success Intern |
| Salary | up to ₹25k/month* |
| Experience | Fresher/Experienced |
| Job Location | Work From Home |
Roles and Responsibilities
- CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
- Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
- Data Upload & Analysis: You’ll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
- Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
- Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.
Eligibility Criteria:
- Any Graduate from any stream. (Completed/Pursuing)
- 0-6 months of experienced.
Preferred Skill:
- Excellent communication, presentation, analytical skills.
- Bonus Points If you have shown initiative/drive and led projects or events previously
- Hands-on experience with Google Sheets
How to Apply?
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