InFeedo-Work From Home Internship [25K/Monthly Stipend*]
About the Organisation
InFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises.
Infeedo Off Campus 2023:
Customer Success Intern
up to ₹25k/month*
Work From Home
Roles and Responsibilities
CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
Data Upload & Analysis: You’ll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.
Any Graduate from any stream. (Completed/Pursuing)