InFeedo-Work From Home Internship [25K/Monthly Stipend*]

About the Organisation

InFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises.

Infeedo Off Campus 2023:

Roles and Responsibilities

• CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
• Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
• Data Upload & Analysis: You’ll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
• Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
• Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.

Eligibility Criteria:

• Any Graduate from any stream. (Completed/Pursuing)
• 0-6 months of experienced.

Preferred Skill:

• Excellent communication, presentation, analytical skills.
• Bonus Points If you have shown initiative/drive and led projects or events previously
• Hands-on experience with Google Sheets

How to Apply?

Looking for similar opportunities, join Opportunity Cell on Instagram or Telegram here.