About the Genpact

Discover Genpact, a global leader in business process management and digital transformation. Learn how Genpact’s innovative solutions and expert insights drive efficiency, growth, and success for businesses worldwide.

Management Trainee, Collections

Are you a professional with proven OTC ability? Have you worked on SAP ERP, particularly in collections management? If you possess a solid understanding of upstream and downstream Collection/Exceptions, we want you on our team!


As a Management Trainee in Collections, you will:

  • Collect past due invoices and address invalid deductions through emails, phone calls, and more.
  • Handle email and phone queries related to disputed invoices.
  • Analyze and research disputes/deductions within the ERP system.
  • Collaborate with various departments to gather supporting documents for dispute/deductions resolution.
  • Identify process and automation improvement opportunities and propose solutions.
  • Maintain daily reports on portfolios to track past dues and supervise progress.
  • Implement collections strategies to reduce past dues and ensure smooth operations.
  • Resolve issues promptly to prevent adverse customer impact.
  • Be a supportive team player, handling adhoc requests efficiently.
  • Deliver top-notch customer service by responding to inquiries swiftly and expertly.
  • Escalate problems to senior staff or management when necessary.


Minimum Qualifications:

  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy Level

Preferred Qualifications:

  • Good customer handling skills

How to Apply?