Freshworks has announced a job notification for the post of Customer Success Specialist. A student from various disciplines can apply for Freshworks Recruitment 2023.
Freshworks Recruitment 2023:
| Company Name | Freshworks |
| Post Name | Customer Success Specialist |
| Salary | up to ₹5 LPA* |
| Experience | 0-2 yr |
| Job Location | Chennai |
| Batch | 2023/22/2021/2020/2019/2018 |
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Job Responsibilities:
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes
Eligibility Criteria:
- Any Graduate from any stream
Preferred skill:
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Bachelor’s Degree in Computer Science + Business Education preferred
Freshworks Recruitment Process
There are mainly three rounds:
- Aptitude/Verbal ability round/Written Round
- Technical Interview Round
- HR round
How to Apply for Freshworks Recruitment 2023?
- Interested and Eligible candidates can apply for this drive by Clicking on Apply HERE.
- Join our Official Telegram Channel: Click Here
Join our WhatsApp and Telegram groups to stay updated with all opportunities!
