About the Organization
Boston Consulting Group, Inc. is an American global management consulting firm founded in 1963 and headquartered in Boston, Massachusetts. It is one of the Big Three along with Bain & Company and McKinsey & Company. Since 2021, the consultancy has been led by the German executive Christoph Schweizer.
About the Opportunity
As a Workflow Associate, you will coordinate DRS research workflow across 1-2 industries with customer service excellence, accuracy and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business-focused manner. You will set the tone and expectation for the customer, from the beginning to assigning the work.
Eligibility
- 0-3 years of relevant experience and general interest in business research
- Bachelor’s degree with demonstrated high academic achievement
- Experience with customer service in a fast-paced environment is very desirable
- Experience in the secondary research is desirable
- Proficiency in Excel, Word and PowerPoint
- Well-developed communication skills in English
MUST CHECK: Deloitte Off-Campus Analyst Recruitment
Roles and Responsibilities
- Under the supervision of the Practice Area Lead / wider Workflow Coordination team, you are a capable problem solver who comfortably multi-tasks while conducting coordination for the research workflow
- You will have strong attention to detail, ensuring that critical information (data sources, internal billing, charge codes, etc.) is captured correctly in our automated request management system
- With directions from DRS management, you will match available capacity to request inflow, ensuring the allocation is in line with experience, skills and language capabilities
- Whilst building a solid understanding of the research workflow process and developing a sound understanding of BCG’s internal capabilities, you will cooperate with other DRS offices and team members to optimize capacity development
- You will have strong communication skills and feel confident managing customer/stakeholder expectations
- You will thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources
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