About the Organisation:

Adobe Inc., formerly Adobe Systems Incorporated, is an American multinational computer software company incorporated in Delaware and headquartered in San Jose, California.

About the Opportunity:

Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams if need be. CSM is encouraged to identify & close any upsell opportunities within an account he or she is engaged with throughout the year.

Eligibility Criteria:

  • Bachelor’s Degree required, or equivalent experience
  • 3+ years’ experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels
  • Strong communication skills (both oral and written).
  • Strong organization, follow-through, and documentation skills suitable for client communication.
  • Ability to work independently, learn quickly, and be proactive.

Roles and Responsibilities:

  • Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobe’s standards for pricing.
  • Research customer contracts and purchasing history in Adobe’s various customer management systems & external sources as such as LinkedIn to identify expansion opportunities in an account.
  • Proactively maintaining the highest level of technical expertise by knowing the latest Adobe Sign & creative technologies/solutions through available learning opportunities as well as self-study.
  • Educating customers on Adobe Sign by developing customer-specific use cases and conducting demos.
  • Building relationships with c-suite and decision-makers early on to drive deeper engagements.
  • Ability to conduct deeper prospecting on the assigned accounts.
  • Uncover & develop opportunities for upselling and cross-selling through various campaigns.
  • Ability to identify big value Accounts and drive a higher Average Revenue per Transaction and drive large deals with active engagement and provide accurate sales forecasts.
  • Delivering on weekly/daily/monthly sales commits, driving maximum ARR & up-selling from the install base.
  • Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Build value-based relationships with assigned BOB accounts and take complete ownership of customer interactions.

How to Apply:

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