About the Position:

  • Title: Engineer – Customer Service Operations
  • Company: Tata Communications
  • Location: Hyderabad, India

Job Description:

Resource Management:

  • Manage and mentor a team of resources with 0 to 3 years of experience, offering guidance, support, and opportunities for professional development.
  • Assign tasks and projects to team members based on their skill sets and development objectives.
  • Conduct regular performance assessments and provide constructive feedback to team members to enhance their skills and productivity.
  • Ensure the team has the appropriate staffing levels and address any resource gaps or requirements.

Project Management and Deliverables:

  • Collaborate with project managers and stakeholders to define project deliverables, timelines, and objectives.
  • Oversee and monitor the team’s progress in achieving project milestones and deliverables.
  • Track and report on the status of deliverables, ensuring they are completed within specified timeframes and meet quality standards.
  • Identify and address any issues or risks that may affect project delivery and take proactive measures to mitigate them.

Technical Knowledge and Expertise:

  • Possess a strong understanding of IP networks and related technologies.
  • Stay current with industry trends and best practices in network operations.
  • Provide guidance and support to team members in troubleshooting network issues and implementing network solutions.
  • Collaborate with other teams and departments to ensure smooth integration and coordination of network operations.

Minimum Qualification & Experience:

  • Graduate with 2 to 3 years of experience.

How to Apply?

  • CLICK HERE to Visit the official website and apply!
  • CLICK HERE to Join Opportunity Cell Groups to receive updates on various opportunities!
  • Book our Career Counseling & Mentoring Services to Increase your Selection Chances,BOOK NOW!

If you are a qualified candidate with a strong background in network operations and team management, this role at Tata Communications in Hyderabad offers an excellent opportunity to contribute to the success of our customer service operations. Join us in providing top-notch support and solutions in the world of IP networks.