About Sutherland:
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Sutherland Recruitment 2023:
| Company Name | Sutherland |
| Post Name | Associate |
| Salary | ₹3.3 LPA* |
| Experience | Freshers |
| Batch | 2022/2021/2020/2019/2018 |
| Job Location | Work From Home |
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Job Responsibilities:
- Consultants in this role get to: Strengthen relationships:
- Support for general billing inquiries. Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions.
- Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
- Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Eligibility Criteria:
- High School diploma / any graduate or equivalent
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Preferred skill:
- Have excellent written and verbal communications
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, showcased using several applications
- Experience working with CRM applications (preferred)
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
How to Apply for Sutherland Offcampus 2023?
- Interested and Eligible candidates can apply for this drive online by clicking on Apply HERE.
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