About Sutherland:

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland Recruitment 2023:

Company NameSutherland 
Post NameAssociate
Salary₹3.3 LPA*
ExperienceFreshers
Batch2022/2021/2020/2019/2018
Job LocationWork From Home

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Job Responsibilities:

  • Consultants in this role get to: Strengthen relationships: 
  • Support for general billing inquiries. Access customer records and verify customer account information. 
  • Identify potential customer needs and recommend solutions. 
  • Place follow-up calls to customers to ensure their needs are met in an efficient manner. 
  • Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. 
  • Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. 
  • Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Eligibility Criteria:

  • High School diploma / any graduate or equivalent 

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Preferred skill:

  • Have excellent written and verbal communications
  • Direct client contacts technical support experience 
  • Excellent verbal and written communication skills 
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, showcased using several applications
  • Experience working with CRM applications (preferred) 
  • Ability to be goals oriented 
  • Strong communication skills and ability to express ideas clearly

How to Apply for Sutherland Offcampus 2023?

  • Interested and Eligible candidates can apply for this drive online by clicking on Apply HERE.

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