Sutherland | Work from Home- Associate Off-Campus Recruitment| Apply by 15 Dec

About Sutherland:

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland Recruitment 2023:

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Job Responsibilities:

• Consultants in this role get to: Strengthen relationships: 
• Support for general billing inquiries. Access customer records and verify customer account information. 
• Identify potential customer needs and recommend solutions. 
• Place follow-up calls to customers to ensure their needs are met in an efficient manner. 
• Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. 
• Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. 
• Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Eligibility Criteria:

• High School diploma / any graduate or equivalent 

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Preferred skill:

• Have excellent written and verbal communications
• Direct client contacts technical support experience 
• Excellent verbal and written communication skills 
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred) 
• Ability to be goals oriented 
• Strong communication skills and ability to express ideas clearly

How to Apply for Sutherland Offcampus 2023?

• Interested and Eligible candidates can apply for this drive online by clicking on Apply HERE.

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