About Amazon:
Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.
Amazon Recruitment 2022:
| Company Name | Amazon |
| Post Name | Support Analyst |
| Salary | ₹4 LPA* |
| Experience | 0-2 yr |
| Job Location | Hyderabad |
| Batch | 2022/21/20/19/18/17 |
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Job Responsibilities:
- Must be able to interact with an external parties like customers and suppliers comfortably.
- Process and respond to phone calls and emails received from publishers.
- Respond to queries sent to the KDP forums.
- Investigate payment concerns brought up by customers.
- Route payment concerns to Accounts Payable.
- Reprocess stuck books through the system.
- Route issues and bugs that need engineering expertise to the development teams.
- Remove certain content as it is identified by the QA team.
- Notify vendors that their content has been removed.
- Maintain and improve a knowledge base with unique vendor requests and their solutions.
- Work on developing responses for common questions
- Work with customer service manager in documenting process flows.
Eligibility Criteria:
- Any Graduate degree from any stream.
- Committed to quality, including security and performance
- Strong interpersonal, communication, and presentation skills
Preferred skill:
- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to publishers.
- Basic familiarity with web technologies and html is highly desirable.
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
- College graduates preferred, mandatory.
How to Apply
- CLICK HERE, for Official Notification and Application
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