About the Organisation:
Testbook is an Indian educational technology company, headquartered in Mumbai, India. Founded in January 2014 by a group of IIT Bombay and IIT Delhi alumni, Testbook prepares students for various competitive exams such as GATE, State PSC, SBI PO, IBPS PO, UPSC IAS Exam, Engineering Recruitment Exams, and SSC Exams.
As a Recovery Associate, you will be responsible for managing and facilitating the recovery of outstanding debts or funds owed to the organization. Your role involves interacting with clients, negotiating repayment plans, and utilizing effective communication skills to achieve successful financial resolutions.
- Contact individuals or businesses with outstanding debts through various communication channels.
- Negotiate and establish repayment plans based on the debtor’s financial situation.
- Conduct thorough research and analysis to gather information on debtors’ financial status and ability to repay.
- Collaborate with internal teams to obtain relevant information to support the recovery process.
- Maintain professional and effective communication with debtors, clients, and internal stakeholders.
- Educate debtors on their financial obligations and provide clear explanations of repayment terms.
- Keep accurate and detailed records of all communications, payment agreements, and relevant debtor information.
- Prepare and submit reports on recovery progress to management as required.
- Ensure compliance with all relevant laws and regulations governing debt collection practices.
- Stay informed about industry best practices and incorporate them into the recovery process.
- Handle inquiries from debtors and provide assistance in resolving issues related to outstanding debts.
- Strive to maintain a positive and professional image of the organization during interactions.
- High school diploma or equivalent (Bachelor’s degree in a related field is a plus).
- Previous experience in debt recovery, collections, or a similar role.
- Strong negotiation and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Knowledge of relevant laws and regulations governing debt collection.
- Proficient in using relevant software and tools for tracking and managing debt recovery processes.
- Persistence and resilience in pursuing debt recovery goals.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Attention to detail and accuracy in documentation.
- Ethical conduct and professionalism in all interactions.
How to Apply:
- CLICK HERE for the Official Notification and Application.