About Amazon:

Amazon is a high-energy, forward-moving company with a mission to be the world’s most customer-centric organization. Operating on the global stage, Amazon empowers retailers in India to flourish through multi-channel commerce on www.amazon.in. As a trusted global brand, we are dedicated to delivering unparalleled customer experiences.

Job Description: Operations Associate – Enhance Amazon’s Payment Services

At Amazon Payments, we facilitate secure online transactions using various payment methods, including credit cards, net-banking, cash on delivery, and electronic gift certificates. Our software platform processes over 20 payment methods worldwide, serving thousands of merchants, including Amazon.in. The Operations Team plays a crucial role in processor performance, cashback management, reconciliations, and customer refunds. We drive operational efficiency, automation, and policy implementation while fostering relationships with third-party payment partners to elevate customer experiences.

Position Overview: Acceptance Operations

This position is an integral part of the Acceptance operations for Amazon’s A.IN marketplace. As a member of this team, you’ll focus on real-time monitoring of payment success rates, utilizing dashboards and alarms. Your role will encompass critical activities that ensure a seamless payment experience for customers. Collaborate closely with Product, Tech, Data Engineering, and Analytics teams to troubleshoot and implement long-term solutions. External interactions with stakeholders like Processors and Banks will be essential. Drive process improvements, manage substantial data, and automate non-value-added steps using RPA (Robotic Process Automation). This role requires proactive problem-solving, the ability to work with extensive data, and driving projects to completion. Interface with various internal teams in an agile environment alongside the program manager.

Qualifications and Traits:

  • 1-3 years of experience in operations, e-commerce, or retail
  • Ability to collaborate across diverse teams
  • Working knowledge of Excel; willingness to learn database applications and analysis tools
  • Exceptional verbal and written communication skills, presenting insights effectively
  • Proven capability in defining scalable processes and continuous improvement


  • Bengaluru, KA, IND

Basic Qualifications:

  • Bachelor’s degree
  • Experience with Excel and Microsoft Office applications

Preferred Qualifications:

  • Analytical mindset for ‘Root Cause Analysis’ and recommending solutions
  • Comfort with ambiguity and making critical business decisions

How to Apply?

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Join Amazon and Drive Innovation!

Embrace a dynamic, fast-paced environment, where you’ll play an essential role in enhancing Amazon’s payment services. If you’re a motivated self-starter with the drive to excel, learn, and communicate effectively, join us in shaping the future of payment experiences. Apply now!