JioSaavn is inviting applications from eligible candidates for an internship opportunity for the year 2021.
About JioSaavn
JioSaavn is the most popular music streaming service in South Asia. We are a group of over 200 entrepreneurs based in New York, California, Mumbai, Gurgaon, and Bangalore who assist music fans in finding, discovering, and listening to their favourite songs in a variety of languages and genres. JioMusic and Saavn announced a merger in early 2018, resulting in a new company worth over $1 billion.
Responsibilities
- Customer service interaction with customers who contact us via email, Twitter, Facebook, and the App/Play Store.
- Excellent problem-solving abilities – you can pick up on conversational patterns from a mile away.
- In a timely manner, provide best-in-class, easy, and friendly service.
- As required, communicate with our superheroes from Product, Editorial, Content, and other teams to find solutions.
- You’re a team member, which is the last but most significant requirement! You fit right in with our community and are ready to learn from your coworkers.
Requirements
- Bachelor’s degree or equivalent.
- Excellent communication skills.
- Witty, creative, and empathetic. You’re also not afraid of basic technical talk.
- Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.
- 6months to 1year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Saavn’s products. Experience with digital products is a bonus.
- Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.
- Enough said about what we expect from you! Here’s what you can expect from us
- We’re a bunch of happy-go-lucky people who thrive on making others smile.
- We’re all stationery freaks. You may turn into one being around us!
- There’s no such thing as a boring day. There’s always a new challenge, something to learn, and customer insights to share.
- Lots of Saavn love, and of course, lots of music all around you!
Location
- Mumbai, Maharashtra (Work from home till situation improves)
Looking for similar opportunities, join Opportunity Cell on WhatsApp or Telegram here.
How to Apply
- For the Official Notification and Application, Click HERE
