About the Organisation:

IDFC FIRST Bank is an Indian private sector bank formed by the merger of the banking arm of Infrastructure Development Finance Company and Capital First, an Indian non-bank financial institution.

About the Opportunity:

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Eligibility Criteria:

  • Graduation: Bachelors in Technology / Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
  • Post-graduation: MBA, PGDM
  • Experience:0 to 2  years of experience in Operations/ Customer Service.

Roles and Responsibilities:

  • Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.
  • To service, the leads referred by sales front/cross/selling or other channels.
  • To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
  • Achieve agreed individual performance targets for income generation, product sales and new client growth targets.
  • Login to disbursement completion, fulfilment, counselling and handholding the customer through the entire process of sanction and disbursement.
  • Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default.
  • Building the relationship in the Market by meeting the Local Builders, Business communities and new channels.

How to Apply:

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