About the Organisation:
IDFC FIRST Bank is an Indian private sector bank formed by the merger of the banking arm of Infrastructure Development Finance Company and Capital First, an Indian non-bank financial institution.
About the Opportunity:
To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.
Eligibility Criteria:
- Graduation: Bachelors in Technology / Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
- Post-graduation: MBA, PGDM
- Experience:0 to 2 years of experience in Operations/ Customer Service.
Roles and Responsibilities:
- Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.
- To service, the leads referred by sales front/cross/selling or other channels.
- To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
- Achieve agreed individual performance targets for income generation, product sales and new client growth targets.
- Login to disbursement completion, fulfilment, counselling and handholding the customer through the entire process of sanction and disbursement.
- Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default.
- Building the relationship in the Market by meeting the Local Builders, Business communities and new channels.
