HSBC Recruitment 2023 | Work From Home | Any Graduate ; 6 LPA
HSBC Holdings plc is a British multinational universal bank and financial services holding company. It is the largest bank in Europe by total assets ahead of BNP Paribas, with US$2.953 trillion as of December 2021.
HSBC Recruitment 2023:
Contact Centre Representative
up to ₹6 LPA*
Work From Home
Roles and Responsibilities
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs.
Targets on efficiency, quality and effectiveness.
Adherence to documented policies an procedures.
Must have education standard to at least high school diploma and be of a legal working age.
Must be proficient language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications.
Excellent communication skills and is polite and friendly at all times.