About HSBC:

HSBC Holdings plc is a British multinational universal bank and financial services holding company. It is the largest bank in Europe by total assets ahead of BNP Paribas, with US$2.953 trillion as of December 2021.

HSBC Recruitment 2023:

Company NameHSBC
Post Name Contact Centre Representative
Salaryup to ₹6 LPA*
Experience0-1 yr
Job LocationWork From Home

Roles and Responsibilities

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Individual  service, quality and sales targets  through proactively introducing customers to new and value adding products and services that meets their needs.
  • Targets on efficiency, quality and effectiveness.
  • Adherence to documented policies an procedures.

Eligibility Criteria:

  • Must have education standard to at least high school diploma and be of a legal working age.

Preferred skill:

  • Must be proficient language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Displays patience and empathy

How to Apply?

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