About the Genpact
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Management Trainee, Collections
Are you a professional with proven OTC ability? Have you worked on SAP ERP, particularly in collections management? If you possess a solid understanding of upstream and downstream Collection/Exceptions, we want you on our team!
Responsibilities:
As a Management Trainee in Collections, you will:
- Collect past due invoices and address invalid deductions through emails, phone calls, and more.
- Handle email and phone queries related to disputed invoices.
- Analyze and research disputes/deductions within the ERP system.
- Collaborate with various departments to gather supporting documents for dispute/deductions resolution.
- Identify process and automation improvement opportunities and propose solutions.
- Maintain daily reports on portfolios to track past dues and supervise progress.
- Implement collections strategies to reduce past dues and ensure smooth operations.
- Resolve issues promptly to prevent adverse customer impact.
- Be a supportive team player, handling adhoc requests efficiently.
- Deliver top-notch customer service by responding to inquiries swiftly and expertly.
- Escalate problems to senior staff or management when necessary.
Qualifications:
Minimum Qualifications:
- Any Graduate
- Strong Communication Skills (verbal and written)
- High Energy Level
Preferred Qualifications:
- Good customer handling skills
How to Apply?
- CLICK HERE to Visit the official website and apply!
- Join Opportunity Cell Groups to receive updates on various opportunities!
- Increase your Selection Chances by Booking our Exclusive Services!
