About Paytm

Paytm stands as India’s foremost digital payments and financial services enterprise, dedicated to uniting consumers and merchants through an array of innovative payment solutions. Our platform offers a multitude of payment use cases, fostering convenience and empowerment for all users.

Join our Team: Enhance the Merchant Helpdesk Experience

Join the Merchant Helpdesk (MHD) team, dedicated to creating a unique customer experience for Paytm Merchants through streamlined operational processes guided by data insights.


  • Develop reports, dashboards, and automation for clear visibility of MHD health for stakeholders.
  • Analyze and prepare data for leadership presentations to facilitate informed decision-making.
  • Design and implement processes, ensuring effective tracking through regular MIS reports.
  • Utilize data insights to identify pain points, create corrective actions, and drive process improvement.
  • Monitor process performance through various communication channels, enhancing merchant experience and measuring NPS and C-SAT.
  • Collaborate effectively across functions and teams to foster a cohesive and collaborative culture.
  • Coordinate with departments to ensure project compatibility and success.
  • Develop comprehensive project plans and manage initiatives, tracking performance against goals.
  • Engage with Business & Technology Teams within Paytm to identify and address bottlenecks.

Skills for Success:

  • Initiative, drive, and self-motivation.
  • Strong stakeholder management skills.
  • Solid understanding of technology and user experience.


  • Preferred: MBA from a top-tier college, Six Sigma certification is an advantage.

Why Join Us:

  • Collaborative program fostering cohesion through technology.
  • Opportunity to enhance revenue through cross-sell opportunities.
  • 360-degree feedback to support team goals.
  • Earned respect and collaborative work environment.


  • Embrace wealth creation opportunities with Paytm, where our extensive user base and rich data ecosystem enable us to democratize credit for consumers and merchants. Be part of India’s largest digital lending journey.

How to Apply?

Join Paytm and contribute to our evolving success story! Be a catalyst for innovation and growth.