About Wipro:
Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.
Wipro Recruitment 2022:
| Company Name | Wipro |
| Post Name | Deputy Manager |
| Salary | ₹3.5 LPA* |
| Experience | 0-2 yr |
| Job Location | Kolkata |
| Batch | 2022/21/20/19/18/17 |
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Job Responsibilities:
- Communicates objectives and expectations to the team.
- Conducts Performance Reviews for Team Leaders
- Leads the Status/Operations calls with the clients
- Overall responsibility for achieving Client’s service level expectations and maintaining high quality delivery for Medical Device Post market surveillance project
- Support in managing efficient work allocation and tracks the overall performance of team members
- Manages the PMS function through registration, through potential regulatory reporting, sample retrieval, investigation, customer response and ultimately to closure/reopening as needed.
- Evaluates, encodes, and maintains Quality Records based from the Product Issues processed by the complaint Specialists.
- Performs reviews and assessments of complaints processed by peers as part of cross utilization approach.
- Responsible for contacting SME’s, Lead and Client as needed for escalation and to obtain complaint closure
- Remediates any disconnects and misunderstanding with the process through calibrations, coaching, and facilitated client communications.
- Work with multiple functions to meet customer needs with a focus on business process improvement and customer relations.
- Responsible for completion of the team’s schedule adherence.
- Excellent verbal and written communications in English
- Ability to plan, prioritize, organize and communicate with client & Team leads
- Perform all other duties assigned by supervisor or manager from time to time
Eligibility Criteria:
- Bachelors of Science/Engineering/Pharmacy OR Life science graduates Like Microbiology, Gen Engg, Biology, Bio-Chem, MSc, etc)
Preferred skill:
- Must be able to properly use and navigate tools and MS Office.
- Able to communicate professionally and concisely to all business partners and other Wipro employees.
- Think critically to determine the type of questions which need to be asked to gather necessary information
- Able to properly groom their direct reports to sustain and drive performance and discipline.
- Good problem solving and analytical skills
- Good customer service skills
How to Apply
- CLICK HERE, for Official Notification and Application
Looking for similar opportunities, join Opportunity Cell on WhatsApp or Telegram here.
