About the Organisation
Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is an international professional services network headquartered in London, England.
Roles and Responsibilities
Managing Relationships
- Collaborate virtually with CM and cross-functional team members across different geographies and cultures to meet established project goals
- Develop effective working relationship with stakeholders (internal and external)
- Support stakeholder interactions including planning, logistics management, facilitation, taking minutes, and tracking follow up items
- Meet regularly with CM project lead to stay abreast of current project scope and timelines
Change management
- Use defined and established organizational change management processes, templates, and guidance
- Support development of project-specific change management scope, strategy, approach, and deliverables
- Assist with development and delivery of project scope within specified timeframe including:
- Stakeholder analysis and engagement
- Change impact analysis
- Leadership engagement and alignment
- Readiness assessment
- Communications, training plans and materials
- Local adoption tracking and reporting
Required Qualifications:
- Education (degree): Bachelor’s Degree in related discipline or an equivalent amount of professional experience working in a matrixed global environment
- Years of Experience: 4 – 6 years’ experience in a professional/client services capacity, emphasizing skills in the following areas: communication, change management, documentation, learning, and general business analysis
- Technical Skills:
- Excellent communication skills (both verbal and written) including experience developing and delivering executive level presentations
- Ability to translate technical concepts and business information into various forms of documentation for various audience types (non-technical business teams, technical teams, system administrators, and integrators)
- Advanced writing skills; able to produce world-class communications for a global audience across many organizational levels
- Experience with technology implementations
- Strong proficiency in:
- Microsoft Office, SharePoint, Teams
- Screen capture tools (e.g., SnagIT)
- Web site design/layout
- Proven ability to work within a remote/virtual, multi-disciplinary team across multiple countries
- Strong critical thinking capabilities and track record of continuous improvement
- Demonstrates strong value for diversity and ability to team and collaborate effectively
Other Preferred Qualifications:
- Ability to interact with varying levels of management
- Ability to understand and explain complex business processes
- Flexibility/adaptability – comfortable working with ambiguity and continually evolving priorities
- Strong analytical skills
- Working knowledge of eLearning tools (Captivate, Articulate Storyline/Presenter, Brainshark) a plus
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