Community Associate at WeWork, Mumbai

About the Organization:

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. 

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India – Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work. 

Responsibilities of the Candidate:

• Manage On-Demand member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Be active on the WeWork member network
• Solve member-related issues to ensure a cohesive community
• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure the highest level of member experience
• Fielding and assigning requests submitted through Salesforce Service Cloud
• Manage keycard activations and assisting members with minor operational challenges, where applicable
• Ensure the building is clean and well kept

Requirements:

• College graduate
• 2+ years customer service/Hospitality and/or sales experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Passion and understanding for WeWork’s mission and values
• Proficient in basic computer skills

How to Apply: