Cognizant:Process Executive Voice Recruitment [Any Graduate ; 30K/Monthly]

About Cognizant:

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH.

Cognizant Careers 2023:

Roles and Responsibilities

• Administering and helping to manage Client Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube etc).
• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
• Create and manage Risk and mitigation plan based on discussion with project stake holders.
• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
• Report to the manager on performance status and any escalations.

Cognizant Careers Eligibility Criteria:

• Any Graduate from any stream.

Preferred skill:

• Analytical and problem solving skills
• Organization and time management skills
• Communication skills to interact and present findings to team members
• Attention to detail and follow through skills
• Ability to work independently and as part of a team
• Willingness to travel

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