About the Organisation:
Sterling (NASDAQ: STER) — a leading provider of background and identity services — offers background and identity verification to help over 50,000 clients create people-first cultures built on a foundation of trust and safety. Sterling’s tech-enabled services help organizations across all industries establish great environments for their workers, partners, and customers. With operations around the world, Sterling conducted more than 110 million searches in the twelve months ending December 31, 2022.
About The Role:
This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. This person will partner with their respective account manager team to maintain the client relationship
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This Is What You’ll Do:
- Interacting with clients via e-mail and phone as well as maintain client relationships
- Assist clients in making informed hiring decisions, including conducting training on using our system (for both individuals and groups)
- Responding to questions about our services, results and provide additional specialized services upon request
- Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
- Conduct and deliver additional projects as assigned by manager
- Act as representative/liaison for Client Service to other depts.
This Is What We’re Looking For:
- Must be able to analyze a situation and respond quickly in a courteous and professional manner
- Have excellent communication and professional writing skills.
- Must understand all aspects of the fulfillment process and be able to effectively explain them to the requestor.
- Capable of handling a large number of calls and e-mails
- Self-starter and have an ability to see the process through from start to finish
- An individual who does well under pressure with time-sensitive projects
- Good interpersonal and communication skills, both verbal and written
- Ability to prioritize tasks and respond/escalate appropriately
How to Apply
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