About HCL:

HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.

HCL Recruitment 2022:

Company NameHCL Technologies
Post NameAssociate Engineer
Salary₹ 5.4LPA*
Job LocationAcross India
Last date to apply03-Sep-2022

Looking for similar opportunities, join Opportunity Cell on WhatsApp or Telegram.

Job Responsibilities:

  • Responsible for validating the information provided by Sales team in the CRM Tools
  • Filling correct inofrmation on the ASR as per Telco’s requirements
  • Sending the ASR to different LECs post verifying all pre-requirements
  • Chasing LECs for real time status updates
  • Calling LECs and driving completion on the pending orders
  • Responsible to maintain LEC intervals & SLAs
  • Complete rework activity and manage improvements in all exit criteria
  • Sharing real time updates with Sales & LEC POCs using CRM Tools
  • Maintaining and exceeding SLA’s
  • Maintaining Quality standards and meet Quality EFQ & AQS Targets

Eligibility Criteria:

  • B Tech, BCA from Any stream

Preferred Skill:

  • Compliance to company/client data security and process policies
  • The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.
  • To clearly understand the Ticket raised in CRM and document the requirements.
  • To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error.
  • Improving skill level through Self development or nominating training programs Skill reverification Tests.
  • DFP (Desktop for Publishers) tool Technical support with HTML, Java Script and CSS.
  • Possesses knowledge of risk governance, policies, compliance, upcoming and existing regulations, and reporting laws
  • Good written and verbal communication skills; mastery in English and local language.

How to Apply:

Looking for similar opportunities, join Opportunity Cell on WhatsApp or Telegram.