About the Organization:

Moody’s is a global integrated risk assessment firm that empowers organizations to make informed decisions by providing insights into various aspects of risk. The company is committed to diversity, equity, and inclusion (DE&I), actively hiring diverse talent and providing equitable opportunities for underrepresented groups in their careers. Moody’s focuses on employee development, creating an inclusive workplace where everyone can thrive and contribute their unique perspectives.


The Risk, Technology and Operations team at Moody’s is responsible for identifying and managing risks, overseeing operational activities, and driving efficiency throughout Moody’s Analytics. The team collaborates with various internal stakeholders to ensure smooth operations, efficiency, and standardization across the organization.


  • The individual in this role will act as a point of contact for business clients, gathering and validating requirements, maintaining relationships, and ensuring clients are informed and engaged throughout projects.
  • This role involves liaising between Moody’s Analytics’ business groups, product management, internal personnel, and application development teams.
  • The individual will provide support for their work products and act as an advocate for customers within the development team. Additionally, they will be responsible for supporting the Customer Relationship Management (CRM) applications.


  • Prioritize and monitor progress of internal maintenance and enhancements
  • Collaborate with cross-functional teams as a subject matter expert for system enhancements and new developments
  • Design and write specifications for new features based on business/client requirements
  • Support business requirements analysis for products and initiatives, including data requirements, flows, modeling, and user interfaces
  • Create comprehensive documentation, including business requirements, use cases, and system concept documents
  • Evaluate data and reporting needs and recommend tools/processes for automation and optimization
  • Collaborate with external vendors to ensure best practices in data continuity and business process definition
  • Develop relationships and work closely with internal stakeholders for strategic and tactical insights
  • Contribute to project planning and provide high-quality documentation
  • Train on technical and analytical aspects of the product
  • Assist with support calls related to product management issues


  • Bachelor’s degree (or equivalent) in a related field
  • 2+ years of experience as a Business Analyst in a similar industry
  • Strong coordination skills for resolving complex analytical and technical issues
  • Excellent organizational skills, attention to detail, and ability to manage multiple projects with tight deadlines
  • Effective oral and written communication skills for internal and external contacts
  • Strong analytical and quantitative skills to translate analysis into actionable tasks
  • Client-focused, proactive, and results-oriented with the ability to support clients across multiple locations
  • Strong Excel and SQL skills
  • Knowledge of Salesforce (SFDC) and/or FinancialForce applications
  • Salesforce or FinancialForce certifications preferred

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