Amazon, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. 

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Roles and Responsibilities

  • Assist selling partners to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
  • Guide & help selling partners for completing onboarding formalities & train them on internal tools.
  • Handle various types of cases related to inbounding, product issues and customer complaints
  • Provide required inputs to selling partners to manage customer feedbacks
  • Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
  • Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
  • Document processes & regularly update existing Sops
  • Review & suggest SOP changes required if any to the team basis input from Category managers
  • Handle various sets of daily, weekly and monthly business reports
  • Onboard new processes if required as per the business needs


  • Excellent written and oral communication skills in English
  • MS Excel proficiency – ability to mine voluminous data for specific detail
  • Strong analytical skills
  • Strong interpersonal skills
  • Excellent listening skills
  • Excellent data accuracy skills, eye for detail, and commitment to meet deadlines.


  • Bachelor’s degree in any discipline.
  • 2 – 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data.
  • Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus.

How to Apply

  • Click HERE to apply for the Associate Position at Amazon.

Looking for similar opportunities, join Opportunity Cell on WhatsApp or Telegram here.