Amazon
Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook.
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Roles and Responsibilities
- Assist selling partners to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
- Guide & help selling partners for completing onboarding formalities & train them on internal tools.
- Handle various types of cases related to inbounding, product issues and customer complaints
- Provide required inputs to selling partners to manage customer feedbacks
- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
- Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing Sops
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
Skills
- Excellent written and oral communication skills in English
- MS Excel proficiency – ability to mine voluminous data for specific detail
- Strong analytical skills
- Strong interpersonal skills
- Excellent listening skills
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines.
Eligibility
- Bachelor’s degree in any discipline.
- 2 – 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data.
- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus.
How to Apply
- Click HERE to apply for the Associate Position at Amazon.
Looking for similar opportunities, join Opportunity Cell on WhatsApp or Telegram here.
