American Express-Ops Support Officer Recruitment| Work From Home-Any Graduate | 6 LPA
About American Express:
American Express Company is an American multinational financial services corporation specialized in payment cards headquartered in New York City. It is one of the most valuable companies in the world and one of the 30 components of the Dow Jones Industrial Average.
American Express Recruitment 2023:
Gurgaon (Work From Home)
This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
Work on daily inventory towards cases related to merchant services.
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Graduate/Post-Graduate in with any specialization background.
Relevant merchants experience about invoicing and payment reconciliation.
Excellent knowledge of Payment & Banking Industry.
Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures.
Ability to take independent decision & meet stringent deadlines.