About American Express:
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries.
American Express Recruitment 2023:
| Company Name | American Express |
| Post Name | Executive-Operations |
| Salary | up to ₹4.6 LPA* |
| Experience | Fresher/Experienced |
| Batch | 2023/22/21/20/19/18 |
| Job Location | Gurgaon (Work From Home) |
Job Responsibilities:
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
- Should have knowledge of KYC.
- Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
- Creation of Case on the relevant tools, maintenance of trackers and files for the team
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
- Carry out Due Diligence activities to ensure all dues are released to the clients
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
- Contribute towards team goals by strictly managing individual productivity & quality targets.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
American Express Recruitment Eligibility Criteria:
- Graduate/Post-Graduate.
- Relevant experience an advantage.
American Express Recruitment Preferred skill:
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures
- Ability to take independent decision & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results
How to Apply:
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