About Standard Chartered:
Standard Chartered plc is a British multinational bank with operations in consumer, corporate and institutional banking, and treasury services. Despite being headquartered in the United Kingdom, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.
Job Description:
Are you a motivated professional with a passion for building strong customer relationships and driving business growth? Standard Chartered is looking for a Relationship Manager to join our team. In this role, you will be responsible for managing and deepening relationships with our valued Prime Customers. If you have a background in banking, excellent interpersonal and communication skills, and the ability to drive business results, we want to hear from you.
Roles and Responsibilities:
Strategy:
- Build and strengthen relationships with existing Prime Customers to increase share of wallet and revenues.
- Provide exceptional customer service to achieve high customer satisfaction and retention rates.
- Manage the portfolio to minimize attrition and maintain book stability.
- Maintain a comprehensive understanding of the customer base, including profiles, demographics, psychographics, and assets both within the bank and elsewhere.
- Serve as the primary point of contact for high-affluent net worth customers of the Bank.
Business:
- Generate new business to achieve defined targets in terms of customer acquisition, volumes, and revenue for the segment.
- Achieve targets related to product mix.
- Induct new customers brought in by yourself, branches, and the direct sales team.
- Maximize sales process efficiency to achieve “best in class” productivity.
- Achieve budgeted cross-sell targets.
- Develop aggressive sales call plans to acquire prospective customers through referrals.
- Ensure comprehensive coverage of the customer base according to approved contact plans.
- Coordinate customer events for the cluster in collaboration with the product team.
- Update and maintain all sales MIS (Calls, Prospects, Attritions, Business done, etc.).
- Maintain and update customer information on the Wealth Management System (WMS).
NPS & Customer Management:
- Ensure that Net Promoter Score (NPS) ranks at least in the second quartile compared to peers.
- Use the online CMP system diligently and achieve over 75% of the required customer contacts each month.
Our Ideal Candidate:
- Graduate/Post Graduate.
- 1-4 years of overall experience.
- Banking knowledge.
- Understanding of front and back office processes and procedures.
- Strong interpersonal and communication skills.
Role-Specific Technical Competencies:
- Diligent and punctual.
- Knowledgeable about the role.
- Certified with relevant courses.
- Confident.
- Fluent in language.
- Strong sales exposure.
- Banking exposure.
How to Apply?
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