About the Organisation
PhonePe is an Indian digital payments and financial technology company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface (UPI), went live in August 2016. It is owned by Flipkart, a subsidiary of Walmart.
Responsibilities of the Candidate:
- Track success rates and other key metrics to identify areas for improvement in products and systems
- Assist in day to day business reporting and any ad-hoc reporting required from time to time
- Handle escalations on a day to day basis to provide prompt resolution to customers
- Maintain relations with external partners and leveraging them in resolving ad-hoc issues and improving operational processes
- Track customer funnel for loan disbursement, collections, etc., and recommend improvements
- Work closely with the finance team to drive reconciliation and execute required corrections
- Help resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed
- Collaborate with internal and external business + technical teams to spearhead integrations and go-live
- Work closely with the customer support team to handle escalations
- Leverage data to drive customer engagement
- Suggest product/UI changes to optimize for conversion
- Address internal queries and data requirements
Requirements:
- 1-3 years of experience in the Startups/BFSI industry
- Advanced knowledge of MS Excel
- Be agile, highly collaborative, and communicate impressively
- Strong logical and problem-solving skills
- Strong communication skills and ability to negotiate with one
How to Apply:
CLICK HERE, for Official Notification and Application
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