About the Organization:

OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA.OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points.

Job Locations:

  • Gurgaon, Noida, Hyderabad

Roles and Responsibilities:

  • Incumbent will be the single PoC from OYO for all property owners in that cluster.
  • He/she will be responsible for driving business performance, maintaining relationship with owners, driving customer experience, resolving owner escalations and owning operations delivery for existing properties in the cluster.

Desired Candidate Profile:

  • Drive line sales through various means from existing OYO clients
  • Help generate revenue by driving occupancy and ensuring availability of sellable rooms
  • Ensure collection of accounts receivable/outstanding amount from clients/accounts
  • Maintain and review monthly sales tracker of accounts and targets
  • Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business
  • Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively
  • Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster
  • Manage daily operations of various SMART hotels and ensure adherence all OYO operational procedures and guidelines
  • Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience.
  • Resolve issues arising between property owners, customers & internal team.

Key Performance Indicators:

  • Ensuring occupancy (URNs) month on month
  • Pay at Hotel (PAH) realization
  • Ensuring daily availability of Sellable rooms (DSRN)

Please Note:

  • Interns should have their own laptops.
  • Bike is Mandatory
  • This internship is for 6 months from work from office only

How to Apply:

CLICK HERE, for Official Notification and Application

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