Freshworks Off Campus Hiring For Customer Success Specialist:Apply Now

Freshworks has announced a job notification for the post of Customer Success Specialist. A student from various disciplines can apply for Freshworks Recruitment 2023.

Freshworks Recruitment 2023:

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Job Responsibilities:

• Engage proactively with customers using the engagement model (based on customer segment) laid out
• Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
• Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
• Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
• Own two key metrics (Increase Product-Adoption & Customer Retention)
• Use customer management tool (Natero) (Training will be provided to get familiar)
• Implement and support compliance to Freshworks compliance and information security processes

Eligibility Criteria:

• Any Graduate from any stream

Preferred skill:

• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients
• Ability to report and share client’s status on a timely/pre-defined interval
• Bachelor’s Degree in Computer Science + Business Education preferred

Freshworks Recruitment Process

There are mainly three rounds:

1. Aptitude/Verbal ability round/Written Round
2. Technical Interview Round
3. HR round

How to Apply for Freshworks Recruitment 2023?

• Interested and Eligible candidates can apply for this drive by Clicking on Apply HERE.
• Join our Official Telegram Channel: Click Here

Join our WhatsApp and Telegram groups to stay updated with all opportunities!