About the Organisation:
Exotel is one of Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. We started as a 3 member team. Currently, we are a 120 member team catering to over 3000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations.
Eligibility Criteria:
- Candidate must have good communication skills
- Candidate must be a Graduate .
- Candidate must be comfortable to make outbound calls
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Roles and Responsibilities:
- Call on leads to identify prospects and navigate them with the qualification process to identify decision-makers.
- Make outbound customer calls to promote and sell a product or service (75-80 outbound calls a day).
- Create, maintain, and update a database of customers with complete information and emails.
- Record outbound call history and customer response in detail.
- Ensure customer follow-up all the time.
- Send or email product literature, brochures, catalogues, and other material.
- Understand customer business requirements and respond to customer inquiries to resolve it.
