Ciena Off Campus Senior Associate Recruitment 2023 |Work From Home | |Apply Now!

About the Organization

Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland. The company has been described by The Baltimore Sun as the “world’s biggest player in optical connectivity.” The company reported revenues of $3.63 billion for 2022. 

About the Recruitment

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Roles and Responsibilities

• Provide remote technical support (via telephone or on line) for identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
• Provide on-site support to Customers where required.
• Communicate with Design and Supply Chain on problems / issues found in the field.
• Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
• Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
• Create, review, validate and publish required MOP/ISB/FSB documents.
• Contribute to knowledgebase (KCS)

Ciena Off Campus Eligibility Criteria:

• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with three to five years related experience or equivalent combination of education and experience

Preferred skill:

• Frontend testing frameworks/libraries: Protractor, Jasmine, Cucumber, Webdriver.io
• Backend testing: Rest API testing automation tools, Postman/Newman, Jasmine
• Load testing: JMeter, Grafana + Prometheus
• Container management: Docker, Kubernetes, OpenStack
• Testing Theory: terminology, testing types, asynchronous automated testing
• Continuous Integration Tools: Jenkins, TeamCity, GitLab
• Cloud Environments: AWS, Azure, Google cloud
• Version control system: Git, Bitbucket, SVN
• System Testing Automation with: Bash, Shell, Python, Ansible scripting
• Hands-on experience of CI/CD pipeline configuration and maintenance
• Solid operational and administrator experience with Unix operation systems
• Understanding of Web application and Microservice solution architecture
• Strong abilities to rapidly learn new complex technological concepts and apply knowledge in daily activities.
• Excellent written (documentation) and interpersonal communication skills (English).
• Strong abilities to work as part of a team or independently with little supervision.
• Experienced working as part of an Agile scrum team and with DevOps process.

How to Apply