About the IDFC FIRST Bank:
IDFC FIRST Bank is an Indian private sector bank formed by the merger of the banking arm of Infrastructure Development Finance Company and Capital First, an Indian non-bank financial institution.
Job Purpose:
- The role entails deepening relationships with Rural Banking accounts and ensuring best-in-class service to the customers.
- Role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities.
- The role is responsible for helping create Joint Liability Groups and centers and manage them through the formation, disbursal, and collection phases while driving client acquisition, building household-level customer relationships, and capitalizing on lifetime value in each relationship.
Roles & Responsibilities:
- Manage zoning activity to map household needs in villages and areas allocated.
- Conduct end-user checks as specified post-disbursal of loans while achieving monthly and annual group loan booking targets.
- Assess and evaluate client needs and generate new sources of revenue by leveraging cross-sell opportunities as per their lifestyle, risk profiling, and requirements.
- Contribute to the penetration of liabilities business in Rural markets through lead generations and account opening as per the needs of the customer.
- Achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships.
- Maintain high collections efficiency through discipline and drive.
- Monitor the preparation of accurate documentation of loans and saving accounts.
- Coordinate with the operations officer to ensure timely and accurate data entry.
- Ensure compliance as per the bank requirements.
- Conduct field audits and customer verifications to ensure the high quality of accounts.
- Gather the latest market intelligence and track and benchmark against best practices in competitor banks.
- Recommend process changes to improve service efficiency and quality across the branch network.
- Provide support for the implementation of livelihood advancement and community development initiatives.
Education Qualification:
- Graduation: Bachelor’s in Engineering / Technology/ Maths/ Commerce/ Arts/ Science/ Biology/Business/Computers/Management.
- Experience: 0 to 1 year of relevant branch banking experience.
How to Apply?
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