About the Organisation
Wipro Limited is an Indian multinational corporation and leading global information technology, business process services, and consulting company. The IT giant harnesses the power of innovation-led-strategy, computing, robotics, hyper-automation, analytics, cloud and emerging technologies to help their clients adapt to the digital world and make them successful. A company well known globally for its comprehensive portfolio of strategy, services, good corporate citizenship, and a strong commitment to sustainability, Wipro has over 160,000 dedicated employees serving clients across six continents. With the help of all its employees, the firm discovers ideas and connect the dots to build a better & bold new future
Responsibilities of the Candidate:
- Perform pre-call analysis and check the status by calling payer or using IVR or web portal services
- Maintain adequate documentation in the client software based on interaction with payer reps
- Record after-call actions and perform post-call analysis for the claim follow-up
- Assess and resolve inquiries, requests, and complaints through calling to ensure that customer inquiry are resolved at high priority
- Provide accurate claim information to payer rep, research available documentation including authorization, nursing notes, medical documentation on client’s systems, interpret explanation of benefits received, etc. prior to making a call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments
Skills and Requirements:
- Graduates and Under Graduates can apply
- Fluent communication abilities/call center expertise
- Knowledge on Denials management and A/R fundamentals will be preferred
- Willingness to work continuously in IST night shifts (US shift time)
- Prior experience of working in RCM company and use of medical billing software will be considered as an added advantage
- Knowledge of Healthcare terminology and ICD/CPT codes
- Ability to understand AR and Denials
Perks and Benefits
- Monthly Salary as per Wipro Pay Package.
- Shift Allowances
- Cab Facility
How to Apply
CLICK HERE for the Official Notification and Application.
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