About Amazon

Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

About the Role

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Skills Required

Computer Knowledge/Skills

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Ability to successfully adapt to changes in the work environment
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media

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Customer Focus

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Ability to determine customer needs and provide appropriate solutions
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Eligibility

  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
  • Minimum Experience Should Be 6 Months In Any Field.

Other Information

  • Shifts: Rotational
  • Benefits: NSA, OT, ZETA and Internet Reimbursement

How to Apply

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