About the Organisation:
Amazon.com, Inc., doing business as Amazon, is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
About the Opportunity:
We are looking for highly motivated and talented candidates who will provide and/or review high quality data annotation for variety of workflows. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence.
Eligibility Criteria:
- Graduate or equivalent
- Proficient in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
- Good English language proficiency: verbal, writing, reading and comprehension
- Strong analytical and communication skills
- Passion for delivering a positive customer experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete challenging goals or assignments within defined
Roles and Responsibilities:
- Meets business metrics and goals, i.e., SLA, production, and quality targets
- Works with minimal direction
- Maintains records of day- to-day work by updating trackers or workflow tools as necessary
- Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
- Contributes to project improvement and operational excellence ideas, as applicable
- Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
- Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
- Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
- Troubleshooting issues related to process and conduct root cause analysis if required
- Familiarity with online retail (e-commerce)
