About HP:
HP, a global technology company, operates in over 170 countries with a mission to create technology that enhances life for everyone, everywhere.
Job Summary:
Are you a tech-savvy problem solver? HP is seeking a Technical Solution Representative to join our team in Bangalore, India. In this role, you’ll apply your developed knowledge of job skills, company policies, and procedures to resolve a variety of challenging technical issues. Your strong communication skills and technical expertise will be instrumental in addressing customer inquiries and maintaining customer satisfaction. If you’re ready to make a meaningful impact and take on new challenges, we encourage you to apply.
Responsibilities:
- Independently respond to customer issues using established protocols, exercising moderate judgment when necessary.
- Skillfully troubleshoot and resolve moderate technical problems related to hardware and software through customer interactions and proactive notifications.
- Provide expert assistance on service, product, technical, and customer-related queries, including features, specifications, and repairs.
- Proactively guide customers to prevent or minimize future problem occurrences.
- Contribute to process and quality improvement projects.
- Report work progress to Supervisor or Team Lead periodically.
Qualifications:
- Graduation is mandatory.
- 2-3 years of experience in PC troubleshooting and international customer handling, preferably in a Voice process.
- Networking knowledge is an added advantage.
- Ability to work in rotational shifts.
- Relocation to Bangalore is required.
Skills & Expertise:
- Exceptional written and verbal communication skills.
- Experience in customer-facing roles, either remote or face-to-face.
- Proficiency in various software applications like Microsoft Office, CAD, Adobe Suite, and programming.
- Strong problem-solving abilities.
- Accurate data entry skills.
- Fluent in the language supported.
- Background in phone-based remote support or e-chat roles.
- Familiarity with computer technology and call routing.
- Understanding of case management processes, case logging systems, and obligation systems.
- Proficient in internal processes, tools, and Knowledge Management Systems.
How to Apply?
- CLICK HERE to Visit the official website and apply!
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- Book our Career Counseling & Mentoring Services to Increase your Selection Chances,BOOK NOW!
Join us on this exciting journey of innovation and make a difference. Apply now to be a part of the HP team in Bangalore.
