About the Organisation’s

MSCI is a leading provider of critical decision support tools and services for the global investment community

With over 50 years of expertise in research, data and technology, we enable clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. Clients use our industry-leading, research-enhanced solutions to gain insight into and improve transparency across the investment process.

Your team responsibilities

  • MSCI Inc. is seeking to expand its ESG Client Service team. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally.
  • Successful candidates will have a financial background, client service experience, and exhibit an interest for the ESG business.
  • They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world’s largest pension funds and asset managers.
  • Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions.
  • To succeed in the role, analysts must learn about ESG products and issues, about their client’s line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations.
  • Client service Analysts must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management

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What We Will Offer You:  

  • At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.
  • A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them. 
  • An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work 
  • A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

Your Key Responsibilities

  • First point of contact for general queries directed to client services by phone, email or online case management
  • Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce
  • Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice
  • The successful candidate will work closely with Service Delivery, Client Consultants, Sales and their Client Service colleagues across EMEA
  • Become proficient at resolving MSCI ESG Research client questions and issues for specific case types
  • Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately
  • Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails
  • Liaise with service delivery teams to optimize client experience
  • Work on projects associated with product testing and liaise with cross-functional teams across regions

Skills and Experience

  • Min 1-2 years of work experience in ESG (Client Service function would be preferred)
  • Bachelor’s degree required, MBA or Master’s Degree preferred 
  • Strong interest in ESG and how ESG factors impact the investment process 
  • Must be attentive to detail with a willingness to learn and grow per the business goals
  • Must have an appreciation for diverse cultural norms and styles
  • Prior knowledge of MSCI products and experience of a client facing role (preferred)

How we’ll support you

  • Coaching, support and encouragement from experts in your team
  • Access to a wide range of learning opportunities to support your growth and development 
  • Customizable learning journeys to help you navigate your professional development
  • Transparent performance-based compensation schemes
  • Employee Resource Groups: MSCI Pride & Allies, MSCI Black Leadership Network, MSCI Women’s Leadership Forum, MSCI Women in Tech, MSCI Asian Support Network, MSCI All Abilities, Hola! MSCI and MSCI Climate Action Network.

How to Apply

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