Overview
Founded by Aniket Bajpai and Nikhil Gupta, alum of IIT Delhi, LimeChat is the world’s first Level 3 AI, human-level chatbot startup that enables D2C brands to leverage conversational marketing and provide the industry’s best customer support automation.
By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.
We have quickly grown to service 150+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.
Responsibilities
- Onboard new customers to LimeChat Products – educate customers, help solve operational problems, and ensure smooth adoption of our products
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
- Work with customers to ensure they are leveraging LimeChat effectively and finding value in our services
- Become an expert in Limechat’s product and educate customers on the use and benefits of our products
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
Requirements
Must-haves
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated, and a true team player
- Desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
- Understanding of Internet and web applications with a desire to learn new technologies
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organized, with high attention to detail and the ability to prioritize
Good to have
- Proficiency with MS Office / GSuite
How to Apply?
- CLICK HERE to Visit the official website and apply!
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