About the Organization:
IndiVillage is an impact sourcing social enterprise that delivers expert data annotation, natural language processing, and content optimization solutions that drive machine learning, AI, and data operation strategies for leading technology and e-commerce companies. IndiVillage brings life-changing opportunities to rural India by creating stable, fulfilling employment and 100% reinvestment of profits in the community.
About the Opportunity
We are looking for a center manager to supervise and run the operations of our centers.
This is a key role in managing change and achieving the company’s strategic goals through efficient project management. It involves the direct management of a team of 25-30 people initially (scaling up to 100), resourcing planning, driving process and service improvements and improving day-to-day operational efficiency.
- Organization: IndiVillage Tech Solutions LLP
- Role: Center Manager
- Location: MP
- Compensation: 2.4-3.6 LPA
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Qualifications and Requirements:
- Bachelors/Masters Degree in Management, Engineering or Computer Science
- Proven work experience as a technical manager in a high-growth environment.
- Knowledge of Project Management software, tools and methodologies
- Excellent English oral and written communication skills
- Good presentation skills
Responsibilities:
- Responsible for all project deliveries across multiple teams
- Develop full-scale project plans and associated communication documents.
- Plan, schedule and track multiple project timelines and milestones
- Work with team leads to translate customer requirements into working instructions for delivery (process creation and process efficiencies)
- Estimate the resources and participants needed to achieve project goals.
- Manage resources to aim for best utilization ratios.
- Provide detailed management and account performance reports as per an agreedschedule
- Ensure that quality is maintained as per agreed SLA levels.
- Proactively manage changes in project scope, identify potential crises and devisecontingency plans.
- Determine and assess the need for additional staff as required and escalate recruitmentneeds to Operations head.
- Identify and resolve issues and conflicts within the project/process team.
- Coach, mentor, motivate and supervise project team members and influence them totake positive action and accountability for their assigned work.
- Conduct project/process post mortems and create a recommendations report to identify successful and unsuccessful project elements.
How to Apply
- If you / someone you know is a good fit for this role, please share the resume with hr@indivillage.com with the Subject Line: Centre Manager-Ref.Opportunity Cell
Join our WhatsApp and Telegram groups to stay updated with all opportunities!
